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Every day, as key employees leave – whether from retirement, lured away to the competition, or a just a desire for something new, companies worldwide experience the loss of capabilities, skills, and ‘tribal knowledge’.
As key employees depart they take expertise and proprietary knowledge with them, which can cause considerable financial losses to your organisation.
How does your company deal with the loss of personal contacts and customer vendor relationships built up over years? How about partner relationships and product and service sourcing knowledge?
And what about the specialised process knowledge that enables faster turnaround time and in-depth troubleshooting of your unique processes?
When experts leave, don’t let their critical knowledge walk out the door!
Think about the time it takes to get new hires up to competence and realise high-performance; or the time and resources spent ‘reinventing’ or ‘rediscovering’” successful processes and products.
Not to mention the risk of loss of expertise to competitors expertise that your organisation paid to
develop!
This white paper explains several very effective techniques for capturing and transferring the deep tacit knowledge of experts.
These have been developed over the past thirty years and have shown to be effective through controlled experiments and increased worker performance.
The loss of knowledge from your organisation from departing staff is real and reduces your competitive advantage.
But with a well-planned and effectively-executed knowledge capture and transfer program, you can not only mitigate that loss but also build on that knowledge for continued growth and success.
