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'Boomerang' projects are sometimes caused by quality issues that are identified during quality control checks or customer inspections

Avoiding ‘boomerang’ projects in micro moulding

Paul Runyan discusses the problems associated with so-called ‘boomerang’ projects when undertaking a micro moulding project, and also how to avoid them

In the world of micro moulding, where precision and efficiency are paramount, the concept of boomerang projects can present significant challenges for both customers and micro-moulders.

Traditionally, boomerang projects in this context refer to situations where a customer’s project returns to the micro moulding company for rework or modifications. These projects ‘boomerang’ back to the manufacturer due to various reasons, such as design changes, quality issues, or unforeseen challenges during the manufacturing process. Instead of progressing smoothly from concept to completion, these projects require additional attention and adjustments before they can be finalised.

However, it is projects undertaken by alternative micro-moulders that end up boomeranging back to us, as customers seek an expert organisation that can dig their project out of a hole, a hole that their originally selected micro moulder does not have the wherewithal to extricate themselves from. 

This can be extremely costly for the micro moulding customer, but I am happy to give you a road map which will detail your route to market avoiding elephant traps along the way.

Like a boomerang, it is going to come back

First of all, let’s look in more detail at why a project may ‘boomerang’.

Well, most obviously as already mentioned, there may need to be design changes. Customers may realise the need for design modifications after the initial manufacturing process has begun. These changes could be out of their or the micro moulder’s ability to foresee (for example as a result of new requirements or regulations), but more often than not they are because the customer requires improved functionality, or design flaws are discovered during the production stages. Or simply it may be that designs are just impossible to mould successfully. 

As a result, the project boomerangs for adjustments to the mould, tooling, or other manufacturing aspects. 

In some cases, boomerang projects are caused by quality issues that are identified during quality control checks or customer inspections. If the product does not meet the specified quality standards, it may be necessary to rework it or to address the underlying manufacturing issues. 

Poor communication or incomplete information between the customer and the micro molder can also lead to boomeranging

Boomerang projects can also arise due to material-related challenges or unexpected complications during the production process. Issues such as material shrinkage, warping, or difficulty in achieving the desired tolerances may require the project to be returned for adjustments or alternative manufacturing techniques. 

Poor communication or incomplete information between the customer and the micro moulder can also lead to boomeranging. If the project requirements, specifications, or changes are not effectively communicated or documented, it can result in misunderstandings or misalignment between the customer’s expectations and the manufacturing process. 

How can all these pitfalls be avoided, you may ask? Well, “the answer my friend is blowin’ in the wind”.

You need to nurture a partnership with your chosen micro moulder as close to design conception as possible, have a laser focus on design for micro moulding (DfMM), and stimulate an air of collaboration in product development. 

Efficient communication, proactive expectation management, and a collaborative approach are vital to mitigate the occurrence of boomerang projects. By fostering a strong working relationship, customers and micro moulders can work together to minimise the need for project returns and ensure smoother and more successful manufacturing processes. 

Oh, and of course, it does help to select a best-in-class micro moulder from the get go. I will give you an insight into how to do this later.

Boomerangs can be costly

Here is a scenario that I am all too familiar with. For the sake of this article we will call it a boomerang RFQ (request for quote). 

A customer comes to Accumold requesting a quote on a tight tolerance micro moulding project, or a micro-sized or micro-featured component. Post-quote, the customer goes somewhere else for prototype or production tooling and/or parts. The alternative micro moulder fails to fulfil the project satisfactorily — perhaps unable to make the part, hold the required tolerance, or unable to scale in production. The customer comes back to us asking if our original quote is still good.

Immediate customer implications are compellingly dire. 

A knee-jerk attraction to go with the lowest quote means paying for non-recurring engineering (NRE) costs twice. The low-cost quote may be because the alternative micro moulder does not have the assets in place to undertake a true micro moulding project (micro moulding is not just moulding but smaller), and it may not be vertically integrated, a vital pre-requisite for micro moulding success. Success is predicated on looking beyond the quoted cost and instead focussing on the values, experience, capabilities and assets the micro moulder can bring to a customer project.

Delays are another obvious consequence. Not just because the starting pistol sounded some time ago, and now the customer is back at the starting line, but also because the RFQ process typically has to start again.

And the apocalyptic consequence? The project is scrapped or dumbed down and the new innovative technology the customer was seeking never sees the light of day.

Avoiding pitfalls

When you need to produce precision microplastic parts, you will necessarily begin to approach specialist moulding companies, and most likely the ones that brand themselves as micro moulders. 

So the success of a micro moulding-related product development programme, and the way to avoid boomeranging is primarily a lesson in supplier selection. Customers need to realise that their chosen micro moulding partner is not just a job shop that produces miniature plastic parts.

Also, not all micro moulders are the same, despite outward appearances. Best-in-class micro moulders are companies with in-depth design experience, material expertise, tooling expertise, validation expertise, and of course production and assembly expertise. This combination of capabilities coupled with decades of expertise and knowledge is 99% of the battle when it comes to cost-effective, timely, and efficient micro product development.

DfMM & supplier selection – the key to right first time

Perhaps the most fundamental key to success and way to avoid boomeranging is a firm grasp of Design for Micro Manufacturing (DfMM).

In a very real way, a micro plastic part manufacturer is so much more than a company that sells small plastic parts, and instead should be seen as a company that sells Design for Micro Moulding (DfMM). The plastic parts are the end result, but the engine for success is ensuring that the design of the part is optimised, tooling is optimised, it can be made efficiently, it can be measured effectively, and if necessary it can be automatically assembled. 

As such, your chosen supplier must be vertically integrated, with all stages of the product development process being considered in early customer/supplier collaborative design meetings, and teams of experienced experts being able to influence the ultimate success of a project.

Fundamental to the success of the production of microplastic parts is tolerance attainment. As such, product development is all about risk mitigation, ensuring that tolerance ‘drift’ is managed and kept within the parameters that ensure integrity of end-use parts and components.

So saying, the focus is on control, and to fully control the development of a product from initial design to final automated assembly all expertise and technology used must be under one roof. A fundamental question from the get-go is to ask whether your chosen supply partner can offer in-house design expertise and material assistance, micro tooling fabrication (vital), micro moulding (and micro additive manufacturing) technologies, validation, and automated assembly.

Another important aspect of successful product development is scalability. In terms of production, is the infrastructure big enough to support volume requirements over an extended period of time? You see, some customers require millions and millions of parts with a continuity of supply running over years. Put quite simply, without the space to accommodate this scale of supply and the associated manufacturing cells, then your chosen partner may be found wanting.

Another key to success is the relationship you have with your chosen supplier which ideally should be a true product development partnership, and this demands a healthy client-supplier relationship. You want to remain in touch, involved, and influencing outcomes, not just handing over control to your chosen micro plastic part expert who holds all the secret sauce. Yes, you are working with your chosen partner as they have the expertise, capabilities, scalability, and sustainability to see your project through. But you must insist upon —  and see evidence of — collaboration and transparency in client supplier dealings. 

Your chosen micro moulder should have a solutions-orientated focus, and a demonstrable reputation in the various industry sectors for high quality, timely, and cost-effective results.

Slingshots beat boomerangs

The achievement of — for want of a better phrase — a slingshot project rather than a boomerang project boils down almost entirely to supplier selection, and fundamentally the key to success in supplier selection is to see evidence. Claims are easily made, but when you seek evidence of experience, longevity, vertical integration, capability, scalability, and sustainability, it is a little harder to perfume the rose. Don’t be shy about asking questions, and where possible, visit your shortlisted suppliers. You are about to embark on a project that may cost hundreds of thousands of dollars, so scrutiny is essential and should be welcomed by your product development partner.

You owe it to yourself to avoid paying for your product development twice!

Paul Runyan is VP Sales at Accumold

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